Online Customer Service and Sales Support

Make it easy for customers to do business with you online!

When customers click on to your website, its no different than if they walked right in the front door of your brick and mortar business. Would you allow customers to browse through your store without asking them if they needed help with something or if they had any questions that you could answer? Of course not, so why would you let customers browse through your wesbite without doing the same.

Creative One Media understands that staffing an employee for this type of service can sometimes be a challenge both technically and financially. That is why we have created live online customer service programs that are customized to fit your business needs. Our highly skilled and trained online customer service agents are qualifid to represent your company with professionalism with every click on to your website.

This is how it works. A customer clicks on to your website and we know that they are there. We are able to monitor every visitor on your website and also see what pages they are browsing. A customer service agent can send them an invitation to live chat and ask if there if there is anything they can help with. Our customer service agents can also send links to navigate to special pages, download brochures, coupons or any electronic lierature. Our customer service agents also gather contact information from the visitor (name, email, phone number and address) this will ensure that your company can compile a database of potential customers to advertise to in the future.

Live Online Customer Service Packages: (Click Here for Pricing)

• 24 Hours per day
• Full Time - 40 Hours per week
• Part Time - 20 Hours per week
• Hourly Monitoring Available
  

1. Increase Online Sales
2. Increase closing ration
3. Earn customer loyalty by engaging each customer online
4. Ensure every inquiry is answered
5. Keep in contact with each every customer

Our Online Customer Service and Sales Agents make it easy for your customers to do business with you online. There are multiple methods for getting the answers they need quickly and easily, including:

• Live Chat
• Email
• Click-to-Talk (LiveCall)
• Knowledgebase/FAQ (for immediate answers to common questions)

We provide advanced management tools to ensure your customers receive timely and accurate responses to their inquiries.

Our online support system will:

• Store all communications related to a customer or issue
• Track issue status to ensure it’s followed up
• Schedule follow-up action items for agents
• Hand-off or escalate issues seamlessly

This means your customers experience one, unified response to their inquiry, regardless of how they contacted you (phone, email or chat), or how many agents on your end were involved in the resolution.

Benefits:

Multiple methods for visitors to get the information they need immediately – your customers choose their preferred method for receiving help, either live chat or live call.

Click Here To Sign Up Your Business for NETREPLIVE.